Elite Garages Southampton

Very polite and helpful I was told about this garage there very trustworthy honest and I have been with them when I moved over to Bitterne and all the men and nick will help you at the last minute regards Una

Excellent service from Elite Garages in Southampton. I had a full car service and two tyres replaced, and everything was completed professionally and on time. The staff were friendly, helpful, and kept me informed throughout. Fair prices and no unnecessary upselling. I would definitely recommend them and will use them again.

Dear Elite Garage (Southampton), I hope this email finds you well. On Saturday, 6 June 2026 we had our car serviced. I chose the Gold Service because, when I asked about the main difference between the Silver and Gold packages, I was told that the Gold Service included replacement of the fuel filter and that, for my BMW 118i, this type of maintenance was highly recommended. When I collected the car, I asked about the condition of the fuel filter that had (supposedly) been replaced. The person at the front desk (Tom?) was the same person who had recommended the Gold Service to me. When I asked, he replied “it was quite worn." When I got home, I reviewed the service checklist and noticed that the fuel filter replacement had not been ticked off. I called the garage for clarification and spoke again to the same person (Tom?). After checking with his colleagues, he told me that the fuel filter had not been replaced because, on my car, it is integrated into the fuel tank. I understand and am aware that the filter is not replaced when it is integrated into the fuel tank rather than externally mounted. This is also clearly stated on both your website and the service checklist. However, I would have appreciated being informed of this before booking the Gold Service, as I specifically chose it because it included fuel filter replacement - or at least that is what I was led to believe. Had I known this in advance, I would have chosen the Silver package and saved £80! It was quite disappointing that, when I asked about the condition of the supposedly replaced filter, I was given what appears to have been a completely fabricated answer simply to keep me satisfied and send me on my way. To make matters worse, when I called back for clarification and explained why I was unhappy with the experience, the person on the phone (Tom) did not even apologise. Instead, my concerns were simply ignored until I ended the call. With that response, in just few seconds, you lost a customer and gained a negative (1 star) Google review. Kind regards, Your former customer

I had the serious misfortune of dealing with Elite Garages, Northam, recently and an MOT for my car . Gary and the rest of the trustworthy mechanics have all left, leaving some very dubious individuals now. On the day of my booked MOT I, was one of a number of unhappy customers of Elite Garages. I left my car , first thing in the morning, at the end of the day , not hearing from the garage, I returned to Elite Garages, to find out the result of the MOT inspection. The MOT inspector must be on a commission, he had looked for everything he could , to find work for the garage , mentioning a chip on the windscreen that had sailed through the last 10 mot’s without a problem. The tyres were 10 years old ? Nothing wrong with the tyres, legal amounts of tread all round, no cracks, nothing wrong with them. The garage was disappointed to hear that I would not be using them for any of the repairs mentioned on the MOT failure. On leaving the premises, the MOT inspector felt he needed to address my concerns about his performance, shouting and arguing with me the customer, before I could leave their car park, is this good customer service?? I have had all of the repairs seen to by another garage and today I have tried to book a retest, a 10 minute procedure, as the failed elements of the test , needed to be checked, seriously a 10 minute exercise. But no Elite Garages need the vehicle for a full day, obviously so they can attempt to find more issues wrong with the car ! I will not use Elite Garages ever again and I am prepared to pay for another MOT with another garage, than leave my vehicle with the garage for another day, for certain staff members to find non existent work !

Takes online appointments from other websites and then immediately cancels them because they can't take on the appointment - the email gets sent to spam so unless you're looking through your emails for the address on the day of your supposed appointment, you wouldn't know until you got there. They then offer an appointment almost a week away from your chosen appointment date, forcing you to be housebound. Unbelievably enraging as a disabled customer.

Used them quite abit and always been good. But had a bad one today and won’t go back. Failed MOT due to headlight misplaced beam. They wouldn’t fix it there and then and suggested ‘having a look’ on Tuesday nearly a week later. Yes Elite garages I don’t need my car, I’ll just sit at home till Tuesday and wait till then. Went to the kiwk fit up the road and they repaired it in 10minutes. Sadly had to go back to Elite garages to get re-test the same day which seemed strange. Time for MOT tests but no time to replace a faulty bulb. Nothing Elite about these guys, looks like I’ve been converted to Kwik fit 🥳

Visited Elite garages at Northam Rd, Southampton on 01/06/2026. Took my focus in for a gold service and MOT. Excellent service from the team, my car feels like new! Very friendly and happy to chat thru any concerns. Very happy customer here and will definitely use again and happy to recommend! Thanks to all the team 👍